FAQ

Our online offering

Unfortunately our online offering is only a small selection of what we stock in store. Our stores have a wide a variety of fresh produce, frozen goods, spices, cookware, seafood and meat. As we develop our online offering we will introduce new categories and products to our online shop. So stay tuned!
Yes we do. We have a wide range of woks, steamers, crockery and kitchen utensils available.
Please register an account and we will provide periodic updates when new stock and products are made available online. We also have a Facebook page which you can follow to receive the latest news and updates.

Ordering and Payment

We offer refunds for unused, unopened and undamaged products within two weeks of purchase; with a valid proof of purchase. We are not able to offer refunds on fresh or frozen products due to food safety and hygiene reasons.
Unfortunately, we are not able to edit orders once they are placed. If you wish to return any products our standard refund policy applies.
You can return any unopened items to either one of our branches. Please bring your invoice and receipt with you.
For refunds please contact us via the “How to get in touch” section. All refunds must be requested within 1 week after purchase; and our standard refund policy applies.
Please get in touch with us via the online form below. Include your invoice number and include information on the missing or damaged product. We aim to respond to you as soon as possible to resolve.

Delivery/Pick-up

Local Delivery:
We deliver within the Bournemouth, Christchurch and Poole area to addresses with a postcode starting with BH.

Delivery Plus:
Delivery Plus is for outside the Bournemouth, Christchurch and Poole area. Currently we offer this service to the following postcodes:
DT1, DT2, DT3, DT4, DT10 and DT11.

We are continuing to expand the area we deliver to. So if you are in a neighbouring borough, which we do not currently deliver to, please do get in touch via our online form.
Yes, we only deliver for orders that are £40 or greater. We also offer a click and collect service from our shop for orders greater than £7.50.
Local Delivery:
For orders over £40, we charge £3 for delivery to all BH postcodes. For orders greater than £80 delivery is free!

Delivery Plus:
In addition to our Local Delivery price above, we charge an additional £5 fee to areas outside of Bournemouth, Christchurch and Poole. In other words, for orders over £40 the delivery fee is £8; and for orders over £80 delivery is £5.
Yes, we accept online orders and prepare them for collection at either our Poole or Boscombe branch during normal opening hours.

Upon collection, you will need the invoice number from your confirmation email and a photo ID. Without this you will not be able to collect the order.
Local Delivery:
We currently offer delivery seven days a week within Bournemouth, Christchurch and Poole.

Delivery Plus:
For the next available delivery date please check the shipping options on checkout.
Local Delivery:
We aim to deliver within 48hrs of receiving your order. If you prefer delivery for a date later than 48hrs, please leave a note in the Order Notes when checking out.

Delivery Plus:
For the next available delivery date please check the shipping options on checkout.
If you submit your order before 5pm we will aim to prepare your order for collection the next day.

If you prefer to collect your order at a later date, please leave a note in the Order Notes when checking out. Please ensure to pick-up your order on your chosen date.

Upon collection, you will need the invoice number from your confirmation email and a photo ID. Without this you will not be able to collect the order.
In response to the Covid-19 crisis all our delivery are contactless. This means our delivery drivers will ring the doorbell at the delivery address or call you. The order will be left on your doorstep for you to collect. This is to minimise contact to ensure the health of both our drivers and customers.
Unfortunately, we are not able to offer time slots for delivery yet.

How to get in touch